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TRACKMAN UNLEASHED POTENTIAL

TrackMan develops, manufactures and sells sports ball tracking systems. Our products are used by top performing athletes, professionals, and organizations across the world in a broad spectrum of sports, ranging from golf, baseball, soccer, and tennis, to disciplines in the Olympic Games. Our solutions have impacted entire industries, and today, TrackMan is considered the standard for sports ball tracking and talent development.

TrackMan was established in 2003 in Denmark with the premise to unleash potential in people and businesses in sports. Today, TrackMan has offices and representations on all continents. TrackMan's technologies include a comprehensive patent portfolio and most hardware and software products are developed, tested and manufactured in its headquarter in Denmark.

How we use cookies to improve your browsing experience on this website.

In this Cookies Policy, any use of the words "you", "yours" or similar expressions shall mean any user of this website whatsoever. Terms such as "we", "us", "our" or similar expressions shall mean TrackMan A/S, company registration no. 27 35 26 77.

Cookies are small pieces of information that are stored by your browser on the hard drive of your device. They are often used as a mechanism for websites to remember useful information, such as your login details, and can contribute to ease of use when navigating a website. Our cookies cannot identify you personally.

HOW WE USE COOKIES

Cookies on our website are used for a variety of different purposes, but generally speaking their use breaks down into the following categories:

Strictly Necessary Cookies: These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
Analytical/Performance Cookies: These allow us to recognise and count the number of users of our website and see how such users navigate through our website. This helps to improve how our website works.
Functionality Cookies: These improve the functional performance of our website and make it easier for you to use.

MANAGING COOKIES

You can manage cookies by activating the setting on your Internet browser that allows you to refuse the setting of all or some cookies.

Please note, if you do turn cookies off, this will limit the service that we are able to provide to you and may affect your user experience.

CHANGES TO THIS COOKIES POLICY

Our policies and procedures are under continual review. We may, from time to time, update our cookies policy. Any such changes will be posted on this page.

CONTACT

Questions, comments and requests regarding this Cookie Policy should be addressed to privacy@trackman.com or to TrackMan A/S, Stubbeled 2, DK-2950 Vedbæk, Denmark.

This privacy notice explains the personal data we collect from and about you, either directly or indirectly, and how we use it. The notice also covers the choices you can make about the data we collect, and how you can control these choices. It applies to all TrackMan products, applications and websites. Please read this privacy notice carefully to understand when you may provide personal data to us and how TrackMan uses personal data provided. By using TrackMan products and services you agree to the use of your personal data as described in this privacy notice.

TrackMan has a data protection regime in place to oversee the effective and secure processing of personal data.

HOW TO CONTACT US

If you have any questions about the use of your personal data, please send us an email to privacy@trackman.com.

TrackMan A/S, org. no (CVR) 27352677, having its registered address at Stubbeled 2, Gl. Holte, DK-2950 Vedbæk, Denmark, is a data controller for the personal data we collect through the products and services subject to this privacy notice.

SITUATIONS WHERE PERSONAL DATA MAY BE COLLECTED

TrackMan collects certain personal data in each of the following situations:

Website browsing

We collect information of IP addresses and information provided by cookies or similar technology. Furthermore, we may collect information of your name and email address, if you choose to provide this information to us voluntarily to receive further information of our products and services.

Enquiries through the TrackMan sales force

If you contact TrackMan’s sales force via any of our websites, by telephone, email, social media or other channels, we may collect information of your name and email address.

Purchase of a TrackMan product

When you purchase a TrackMan product we collect information such as your name, billing and delivery address, EU VAT number (for businesses registered the European Union), email address and phone number.

Opening of TrackMan account

When you open a TrackMan account and become a registered user we collect information of your name, email and username. Furthermore, we may collect information of your home address, telephone number, gender, age, nationality, golf handicap, dexterity, golfer segment and user category, if you choose to register such information voluntarily.

Use of products and services by registered users (product owners, including coaches and event/tournament organizers) and non-registered users (players)

When TrackMan products are used we collect performance data, including but not limited to data parameters, video recordings, screen casts, reports, information on player visits, information on creation/cancellation and reactivation of subscriptions, information on downloaded certificates, progress data of lessons and courses, ball data parameters, lifetime stats and achievements/badges depending on the specific TrackMan product and/or service used.

If you use your TrackMan product to collect data from your students, potential customers and/or participants in events/tournaments and/or otherwise make your TrackMan product available to third parties, subject to any applicable limitations in TrackMan’s general terms and conditions for sale and delivery of products and product related services by TrackMan and TrackMan’s terms and conditions for use of account, it is your responsibility as product owner prior to commencement of any such use of the Track-Man product to inform the relevant student/customer/participant of the content of this privacy notice; cf. TrackMan’s terms and conditionsfor use of account. Upon completion of an event/tournament and/or training session by a player, TrackMan may also share a link to this privacy notice to any student/participant, who has requested to receive a player report in connection with the training session/event/tournament.

If the standardized TrackMan Combine test or a similar test is completed by any user (whether registered or not registered), the test results and the name of the player may automatically be published on TrackMan’s electronic leaderboards. Any coach/event organizer who makes TrackMan equipment available to students/participants in events are required to notify the student/participant of the publication of the test score and the player’s name on the leaderboard prior to the student/participant taking the TrackMan Combine test; cf. TrackMan’s terms and conditions for use of account.

Collection of functional data

In addition to the above, TrackMan collects certain functional data related to the radar equipment and the IT-devices used in connection with the operation hereof, including but not limited to radar system information, GPS data, radar temperature, power on/off date, usage time, user ID, sign-up date, last shot date, IP address, network name, information of connected devices, log-in date, depending on the product and service used.

PURPOSE OF PROCESSING PERSONAL INFORMATION AND LEGAL BASIS FOR THE PRO-CESSING

• To provide you with detailed and comprehensive data points on your current and historic performance within golf, whether for training and/or leisure purposes;
• To personalize your experience;
• To continuously improve the TrackMan equipment and software and the usability hereof;
• To facilitate TrackMan’s business operations and analysis in relation to development of new products and/or services;
• To ensure a safe and secure product;
• To improve our websites;
• To improve customer support (your information helps us to more effectively respond to your customer service requests and support needs);
• To marketing and communication purposes;
• To process orders and transactions;
• To facilitate sharing and disclosure by you of the tracked data;
• For documentation purposes in case of disputes.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

The processing can be necessary for our performance of a contract between you or your organization; and/or for us to pursue our legitimate interests except where such interests are overridden by the interests or fundamental rights and freedoms of you.

INFORMATION SHARING

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company outside TrackMan for any reason whatsoever, without your consent, other than for the expressed purpose of delivering the purchased product or service requested. For example, we may ask for your consent for TrackMan to provide your shot data from a specific driving range you visit and your contact details to third-party sponsor(s) of the specific driving range, if any, in order for the sponsor(s) to provide you with offers for golf related equipment, services, apparel and travel options. Notwithstanding the above, your name and performance in specific events/tournaments may be made available to Trackman’s partners and the public (via leaderboards and similar) in connection with any competition organized by TrackMan or involving use of TrackMan equipment. Further, we may exchange your information with other companies within the TrackMan Group to ensure that we provide you with an efficient and effective service.

We only share information with partners and suppliers if we are satisfied that they have sufficient measures in place to protect your information and only after having necessary privacy notices and/or data processing agreements in place.

DETAILS OF TRANSFERS TO THIRD COUNTRY AND SAFEGUARDS

Your personal data may be stored and processed on secure Microsoft cloud servers or other well-known cloud service providers located in the United States of America or in the European Union.

RETENTION PERIODS

We will keep your information until the date falling 24 months after termination of your TrackMan account or service and/or other contract with TrackMan, provided that limited information may be retained after such date, if required by applicable law.

Upon expiry of the abovementioned retention period, information is securely and confidentially destroyed.

USE OF COOKIES

We use cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

YOUR RIGHTS

You have certain rights under the applicable data protection laws, including the following rights under the EU General Data Protection Regulation

• The right to be informed via privacy notices such as this.
• The right of access to any personal information we hold about you. To request a copy of this infor-mation you must make a subject access request in writing, either via a letter to TrackMan A/S, Stubbeled 2, 2950 Vedbæk, Denmark, attention: Privacy Officer, or via email to: privacy@trackman.com. (to ensure that we can deal with your request you will need to include your current name and address, proof of identity e.g. a copy of your driving license or passport). We do not charge for making a subject access request.
• The right of rectification, we must correct inaccurate or incomplete data within one month.
• The right to erasure. You have the right to have your personal data erased and to prevent processing unless we have a legal obligation to process your personal information.
• The right to restrict processing. You have the right to suppress processing. We can retain just enough information about you to ensure that the restriction is respected in future.
• The right to withdraw your consent. You have the right at any time to withdraw any consent you may have provided for TrackMan to process your personal data.
• The right to data portability. We can provide you with your personal data in a structured, commonly used, machine readable form when asked.
• The right to object to processing for directs marketing purposes.

QUESTIONS AND COMPLAINTS

If you have any questions or wish to make a complaint, comment or compliment about TrackMan’s processing of your personal information, please forward it to e-mail: privacy@trackman.com.

If you are still dissatisfied, you may contact the Danish supervisory authority:

Datatilsynet
Borgergade 28, 5
DK-1300 Copenhagen K
Tel: 3319 3200
Fax: 3319 3218
Email: dt@datatilsynet.dk

CHANGES

If this privacy notice changes in any way, we will place an updated version hereof on this page. By regularly reviewing this page you will ensure that you are always aware of what information we collect, how we use it and under what circumstances, if any, we share it with others.

PRIVACY POLICY

The use of TrackMan’s services is subject to the terms of use outlined below. In order to use TrackMan services, websites or apps, you need to accept these terms. We encourage you to read this carefully.

Your privacy is very important to us. This document discloses how we use and share your TrackMan information with others. It also discloses how we collect and use your content and information with good and fair business practices in mind.

OUR TECHNOLOGY

Our technology is based on the Doppler Radar Principle. It essentially detects microwaves reflecting from the movement of a baseball’s flight. The change in frequency of these receiving waves is what makes it possible for us to track what happens at the very moments of throw release, hit impact, and ball flight movement in-between.

COLLECTION OF DATA

TrackMan collects data through any TrackMan proprietary channel, such as TrackMan developed software, apps, websites and devices, as well as third parties. For purposes of this notice, references to our “Website” should be understood to include baseball.trackman.com, connect.baseball.trackman.com, other websites managed by TrackMan, as well as our apps.

We collect three distinct kinds of personal data:

1. Personal information

In addition to receiving the data from offline sources such as through third party partners, we may collect information such as your name, email, physical address, telephone number, gender, age, date of birth, and other data, for example, when you fill out the online profile on our Website with this information. The more we know from your profile, the better we can customize our messaging and your experience. We may also collect other data including (i) any username and password information provided for Website registration and login; (ii) credit card or other payment related information for products or services offered by TrackMan; (iii) user content (e.g., photos, videos, comments, and other materials) with associated metadata that you may voluntarily provide or post to our Website; and (iv) communications between you and TrackMan via email or other means.

2. TrackMan data

We collect TrackMan data, which is data generated when you interact with our products and services such as by participating in a game where TrackMan devices are used to record game data. The data can be collected by TrackMan or through third party partners administering TrackMan equipment. The data collected can include individual statistics, ball flight data, and video recordings of your play. The TrackMan data is typically linked to your personal information.

3. Online usage data

When you visit our Website, we may use cookies and similar technologies like pixels, web beacons, and local storage to collect information about how you use our Website and provide features to you. We may have advertisers or other partners serve ads or services to your devices using similar technologies. We may also use third-party analytics tools to help us measure traffic and usage trends for the Website.

Our Website’s servers may automatically record certain log file information, including your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on our Website, domain names, landing pages, pages viewed, mobile device identifier, geo-location data and other such information. We may also collect similar information from emails sent to our users which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of our Website and services.

DATA USAGE

We use your data in at least five distinct ways:

1. For your personal benefit

We use the above data for various purposes, but in particular to enhance your TrackMan experience through a more personalized and shared interaction. Our TrackMan data allows us to tailor information specifically for your benefit. As an example (not meant to be comprehensive of all uses), video screen casts and data reports may enable you to better understand and improve your player habits.

2. For statistical purposes

We also use your TrackMan data for statistical purposes (aggregated data) where we do not reveal your identity, nor does it directly relate to you, even if we have included your personal data. For example, we may aggregate personal data to evaluate skills according to age, gender or level of play. These are typical, but not exhaustive examples.

3. For use in competitions

Our products also allow you to compare your personal data with other baseball players that played in the same or different tournaments, showcases, and other competitions in an effort to benefit your overall game. Such comparisons may display your name on publicly displayed leaderboards on our Website. Another example may be your results from one of our hitting challenges, which may be shared on these publicly, displayed leaderboards. These are typical, but not exhaustive examples.

4. For use as scouting / evaluation purposes

We may also share your TrackMan data with organizations interested in using it for scouting, statistical and/or player evaluation purposes (such as sports agencies). The personal information provided to these organizations is limited to what is necessary for the TrackMan data to be properly represented to the organizations. An example is a raw data set of all TrackMan data collected at a tournament and provided in a .csv file format where each play is represented on a separate row that includes name, contact information and game data, as well as proprietary or third party IDs associated with a particular player.

5. Website activities

We may also use your information to help you efficiently access your information after you sign in to our Website; provide personalized content and information to you and others, which could include online ads or other forms of marketing; provide, improve, test, and monitor the effectiveness of our Website; develop and test new products and features; monitor metrics such as total number of visitors, traffic, and demographic patterns for our Website; or diagnose or fix technology problems.

Any information (e.g., username or name) or content (e.g., picture) that you voluntarily share or disclose for posting on our Website may be made available to the public.

OTHER THIRD-PARTY ACCESS TO PERSONAL DATA

TrackMan shares your personal data with data processors who process and store the data on our behalf. Our data processors are suppliers of server capacity, website hosting, email services, and other IT services.

We may also share your personal data with other organizations for promotional purposes. However, third party companies will not send you promotional e-mails or electronic messages without your consent.

We are not responsible for the practices employed by any websites or services that may be linked to or from our Website (e.g., Facebook, Twitter), including the information or content contained within them. Please remember that when you use a link to go from our Website to another website or service, our Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our Website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your personal information. If you are using a third-party website or service and you allow them to access your personal information, you do so at your own risk.

TrackMan does not currently respond to "do not track" signals, and its data collection and sharing practices remain consistent for all users in accordance with the representations in this Privacy Policy.

STORAGE OF PERSONAL DATA

TrackMan uses commercially reasonable safeguards to process and store your personal data safely and securely. However, TrackMan cannot ensure the security of any information you transmit to our Website or guarantee that information on our Website will not be accessed, disclosed, altered, or destroyed.

We keep your personal data only as long as it is reasonably necessary to administer your user account on our Website. If you delete your user profile, we will delete any personal information collected from you through the website from our servers in a timely fashion, but we may maintain information collected in other ways according to the agreements governing that collection.

YOUR RIGHTS

If you want to know all which of your personal data has been collected online and is being processed or stored by TrackMan, you can request such information from TrackMan. If the personal data about you is erroneous or misleading, you are entitled to request that the data be corrected, deleted or blocked. You can send such requests to trackmanbaseball_inquiries@trackman.com.

PROMOTIONAL E-MAILS

With your consent, we may send you promotional material via text messages, e-mails as well as messages sent to your personal message board at connect.baseball.trackman.com with baseball-related offers and information. The offers may be personalized, aimed at your specific player profile.

You may unsubscribe from email communications from us by clicking on the “unsubscribe link” provided in such communications, or by withdrawing your consent on your profile on our website. You may not be able opt out of certain Website-related communications (e.g., account verification, updates regarding the website, technical and security notices).

Only users over the age of 18 are eligible to consent to receive promotional emails, and we do not send promotional emails and messages to users below this age.

YOUR USE OF THE TRACKMAN WEBSITE

Each account is for the exclusive use of the named user. You are solely responsible for maintaining the confidentiality of your password, and for restricting access to your account. Be aware that you represent the information that you supply to TrackMan, so please ensure that the information is complete and accurate.

Only registered users have access to our Website. Users are not allowed to link to any pages of the Website that are protected by password or in any other way to give third parties access to this part of the Website or the information on the pages.

Any unauthorized use or abuse by you may terminate your user profile and access to our website. TrackMan reserves the right to terminate accounts or remove or edit content, in our sole discretion.

Although TrackMan attempts to ensure that all information contained on our website is correct and complete, we accept no liability for errors or omissions, and we reserve the right to change or alter content at any time.

OTHER IMPORTANT NOTICES

1. Change of Control

If we legally transfer part or the whole of our assets to another organization, your information may be among the items transferred. The buyer or transferee will have to honor the commitments we have made in this Privacy Policy.

2. Dispute resolution

Should any dispute or controversy arise out of or relating to this Privacy Policy, our Website, or with related services provided by TrackMan, it shall be subject to the jurisdiction and venue of State and Federal Courts in New York, New York, and shall be governed by the laws of the State of New York without regard to its conflict of law provisions. Notwithstanding the foregoing, TrackMan is entitled to bring any such disputes before courts of law within the user’s jurisdiction, including for the purposes of enforcing its rights under this agreement.

If any portion of these terms and conditions is deemed void or unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of the remaining provisions.

3. Reporting Copyright and Other Violations

TrackMan respects the intellectual property rights of others, and we prohibit users of our Website from submitting, uploading, posting or otherwise transmitting any materials that violate another person’s intellectual property rights. We comply with the provisions of the Digital Millennium Copyright Act (“DMCA”). As required by the DMCA, a Designated Agent has been established with proper documentation sent to the US Copyright Office. Contact our designated agent to report alleged copyright infringement.

When contacting our designated agent regarding alleged copyright infringement, please provide the following information:

A physical or electronic signature (i.e., /s/NAME) of the owner or a person authorized to act on behalf of the owner (“Complaining Party”) of the copyright that is allegedly infringed. Identification of the copyrighted work claimed to have been infringed. Identification of the material that is claimed to be infringing and information reasonably sufficient to enable us to locate the material (e.g., the webpage where the material is posted). Information reasonably sufficient to permit us to contact the Complaining Party, such as an address, telephone number and email address. A statement that the Complaining Party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner. A statement that the information in the notification is accurate, and under penalty of perjury, that the Complaining Party is authorized to act on behalf of the owner of the copyright that is allegedly infringed. You may also notify our designated agent of any Content on the Website that you believe to be inappropriate (abuse, harassment, nudity, violence, etc.), a violation of privacy (someone using your image), or otherwise unlawful.

It is our policy to terminate usage rights and any applicable user accounts of users we determine to be “repeat infringers” of others’ copyrights.

4. Changes to our Privacy Policy

We may modify or update these Privacy Policy from time to time, so please review it periodically. We will provide you additional forms of notice of modifications or updates by email or as otherwise appropriate under the circumstances or as required by law. Your continued use of the Website after any modification to this Privacy Policy will constitute your acceptance of such modification.

The effective date of this Privacy Policy is September 28, 2016.

5. How to contact us

Please direct questions or concerns about these Privacy Policy, the Website or TrackMan’s products or services to TrackMan, Inc., a subsidiary of TrackMan A/S:

TrackMan, Inc.
300 Main Street, Suite 701
Stamford, CT 06901
203-274-7200
trackmanbaseball_inquiries@trackman.com